Frequently Asked Questions
FAQs and Important Information
-
We do! We are happy to announce we opened a storefront at 1194 N. West Ave Jackson, MI 49202 We offer all sorts of delicious treats as well as coffee, wrap sandwiches, gift items and more!
-
As soon as possible! Even if you don’t know exact details it is best to get in our books as soon as you decide on one of our cakes as we can work out final details later! Since there are only two of us and limited work capacity, we often have fully booked weekends.
Orders placed within 7 days are subject to a 10% fee provided we have availability.
-
It’s easy! Use the order button at the top right of our website to email us directly.
-
We want you to love your cake - including looks and flavor! Since we exclusively work with our delicious buttercream, exact details can be tricky. We will do our best to work with you on your design and make recommendations on how we can achieve something you’ll love.
If you’re looking for a fondant cake we may be able to make a referral for you.
-
We LOVE making wedding cakes. Working with couples to create their dream treats is such an amazing part of this business!
-
Since we are a custom order business at this time tastings can be a little tricky. We do not always have all of our flavors on hand.
However, we would love to work with you! If you contact us we will try our best to provide your top flavors.
Price of tasting boxes is dependent on flavors but the cost will be deducted from your final total if you place an order with us.
-
During the ordering process we will finalize details on how to receive your treats. You will be given the pickup address and agreed upon time.
Payment in full is needed prior to receiving your order.
It is critical to be timely for your pickup to preserve the integrity of your cake. If you are running late or need to change your pickup time, please let us know as soon as possible so we can plan accordingly.
We offer limited delivery for a fee.
-
All products should be kept cool (refiddgerated in the packaging) until around one hour before you intend to serve unless otherwise indicated.
We are not responsible for damages to any treats due to improper storage.
Leftovers should also be stored cool and consumed within two days of receiving your order.
-
All orders over $50 require a minimum deposit of 50% unless otherwise discussed.
Cancellation of your order five days prior to pickup will receive a full refund.
Orders cancelled within 48 hours of scheduled payment will receive a refund minus deposit.
Cancellation within 48 hours forfeit all refund.
We reserve the right to resell any unclaimed orders.